faq
EVERYTHING YOU NEED TO KNOW

General Questions

Who Use Our Machines?

Our machines are used in food production factory,  like chocolate making factory, candy making factory, food production factory,  if you are small factory,  you can use our semi-automatic machine, if you need high capacity machine,  you can use our full automatic machine.

What Kind of Packaging Materials We Have?

We are specialized in this industry,  so we always provide our clints every kinds of chocolate wrappers,  like aluminium foil paper, matalized paper, glitter paper, opp bag,  PET insert tray, chocolate box, etc.

What Is the Output of The Machines?

We have different types of machines,  we can select the corresponding production machine according to your requirements.

What Is the Packing Way?

We normally use wooden case to pack the machine and with English manual.

How Can We Guarantee Quality?

Strict with complete testing and well adjustment according to customers’ requirement before shipment.

What Is Your Warranty Period?

Our Warranty period is 12 monthes after delivery under proper oreration.

How About Your After-Sale Service?

We provide overseas installation and testing service, the buyer should be responsible for visa application fees, the round-trip tickets, local transportation,  food and accommodation and provide USD$50 cash/day/person allowance for our engineer,  during the epidemic period, we can provide the vedio and on-line service to teach how to instal the machine.

About Design & Process

OEM/ODM Acceptable?

Yes, Customization is available, we can making according to your requirement of materials, special adjustment or part requirements. We can make the wrapper with you logo and design

 

What Art Format Do You Accept?

We prefer high quality vector artwork in .eps, .ai (adobe illustrator), with fonts converted to outlines.
We may also accept high resolution .jpg, .gif, PSD or PDF files.

Can I Get a Sample With My Own Design and Brand Name?

Yes, we can produce the wrapper per your own designs, but it will involve sample charge (for printing mould).
Please send us your PDF design to check the colors and printing method, and we will let you know how much the sample fee is.

Can You Help the Design

Yes, we have our specialized designers,  and we can provide different options for you so you can have more ideas

Need Help Finding the Right Product, Questions About Artwork, or Anything Else?

Just send the e-mail to our friendluy sales team to help: sales@mele-chine.com

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